Returns & Refunds
A documented wholesale process for order differences, freight damage, grading concerns, cancellations, credits, and approved refunds.
Wholesale tire orders are sourced, counted, sorted, staged, and loaded against an approved specification. They are not handled like individual retail purchases, so concerns begin with a documented claim review rather than an automatic return.
Inspect every truckload or container at receiving. Note visible damage or shortages before signing when possible, preserve the shipping record, and separate affected tires without altering them until instructions are confirmed in writing.
- Order type
- Wholesale lots of 1,500+ tires
- First action
- Count, inspect, and document
- Do not ship
- Wait for written authorization
- Possible outcomes
- Credit, replacement, adjustment, refund
What you need to know
Shortage or wrong merchandise
Compare the physical load with the packing list and approved order as unloading takes place.
- Record missing or incorrect line quantities
- Note visible differences on the carrier document
- Photograph labels, stacks, and the unloaded shipment
Used tire grade concern
A used lot is reviewed against its confirmed category, sorting, grade, exclusions, and representative condition record.
- Identify affected tires separately
- Provide tread and condition evidence
- Do not combine questioned tires with resale stock
Freight damage
Damage caused during transport may require a carrier claim and immediate receiving evidence.
- Record container, trailer, and seal condition
- Notify the carrier according to its terms
- Preserve damaged packaging and loading evidence
Cancellation and order changes
Requests are reviewed according to how far sourcing, allocation, grading, staging, documentation, or freight booking has progressed.
- Unconfirmed requests can be revised
- Committed costs may be nonrefundable
- Staged, loaded, or dispatched lots are generally final sale
How a wholesale claim is reviewed
- 1
Secure the shipment
Stop distribution of affected merchandise and keep the questioned tires traceable to the order.
- 2
Create the record
Count, photograph, label, and describe the difference against the packing list or specification.
- 3
Send the claim
Submit the order reference, evidence, affected quantity, and requested review within the written window.
- 4
Receive instructions
Wait for written approval covering inspection, return freight, credit, replacement, adjustment, or refund.
Claim documentation checklist
- Invoice and wholesale order reference
- Packing list and affected line numbers
- Signed delivery document or bill of lading
- Container or trailer and seal details
- Total affected quantity by size and category
- Wide and close-up photographs
- Tread readings for used tire grade concerns
- Carrier report for visible transit damage
Receiving control
Document the shipment before details are lost
The strongest claim record connects carrier condition, shipment references, physical count, product condition, and the approved order.
Compare
Match the load with the invoice, packing list, and approved specification.
Photograph
Capture the seal, equipment, stacks, markings, and each concern.
Separate
Keep affected tires identified, secure, and unchanged during review.
Report
Notify the carrier and wholesale team within the applicable window.
Questions
Frequently asked
Still have a question?
Call our wholesale team or send a quote request. We will review your sizes, quantity, destination, pricing, and availability.
Related pages
Wholesale terms: Claim windows, eligibility, return authorization, freight responsibility, restocking charges, and resolution methods are controlled by the confirmed written order terms.